Recruitment

How AI Recruitment Technology Is Changing the Way Restaurants Hire & Retain Staff |


AI can simplify the process of recruiting HR talent for restaurants. A good example is Paradox, which recently unveiled Olivia Hire for high volume retail stores and restaurants.

By Jori Hamilton – 1.5.2022

Recruiting and retaining talent is problematic for restaurants today. And there are several reasons why this is the case.

First, the pandemic has escalated the so-called war for talent between restaurants. Before the pandemic, there was a pre-existing talent shortage in the restaurant industry. Since the start of the pandemic, limited talent has been available for restaurants. This is leading restaurants to consider new hiring initiatives and other innovative opportunities to engage with talent.

On top of that, the “Great Resignation” is underway. Labor Department data shows a record 4.5 million American workers left their jobs in November, with the restaurant industry particularly hard hit. In fact, according to the Bureau of Labor Statistics, 920,000 workers in the accommodation and food services industry voluntarily left their jobs that month, representing almost 7% of the food workforce. and drinks.

The pandemic and the Great Resignation show no signs of ending anytime soon. Thus, restaurants must act quickly to strengthen their efforts to recruit and retain talent. Now, artificial intelligence (AI) recruiting technology is a viable option to help restaurants do just that.

What is AI recruiting technology?

AI can simplify the process of recruiting HR talent for restaurants, one of the main HR processes in any business. To understand how, let’s take an example.

Technology solutions provider Paradox recently unveiled its Olivia Hire for Retail & Restaurant solution for high-volume retail and catering locations. Olivia uses AI-powered assisted intelligence to help restaurants manage different aspects of recruiting talent, including:

  • Application Submission: Allows applicants to use SMS to submit their resumes and other application materials.
  • Selection of Candidates: Evaluates candidates according to an employer’s requirements to determine if a person may be a good candidate for a position.
  • Talent Engagement: Communicates with and keeps candidates informed throughout the hiring process.

Olivia is one of many AI-powered talent recruitment and workforce management solutions for restaurants. Like other AI technologies, it enables restaurants to speed up talent recruitment. Plus, technology can help restaurants deliver exceptional candidate experiences, as well as lower their talent recruitment costs.

Is AI recruiting technology effective?

AI recruiting technology can help restaurants avoid various staffing issues, such as:

  • Responsive hiring: ensures restaurants don’t have to rush to fill vacancies; on the contrary, restaurants can use technology to identify talent, exactly when they need it.
  • Bad Hiring Choice: Enables restaurants to carefully screen applicants based on a myriad of job requirements.
  • Turnover: Helps restaurants identify candidates who can provide lasting support, reducing the risk of turnover and helping restaurants increase their talent retention levels.
  • Undersourced and overstaffed: allows restaurants to maintain sufficient staff throughout the year.

Restaurants are more willing than ever to deploy recruiting apps and other cutting-edge technologies to enhance their talent recruiting efforts. As such, expect AI recruiting technology to gain traction among restaurants for the foreseeable future.

How to implement AI recruiting technology

You don’t have to wait to implement AI recruiting technology. Here are some tips to help restaurants get started with this technology and reap the benefits long into the future.

Choose the right technology

Develop a talent recruitment strategy and identify the technology that matches that plan. There are many AI recruiting technology solutions available, but not all are created equal. Therefore, it pays to choose an AI recruiting technology that helps a restaurant identify and recruit talent that matches their expectations. With this technology at its disposal, a restaurant is well equipped to make the most of its talent recruitment strategy.

Teach HR professionals how to use technology

Establish a training program to teach HR professionals the ins and outs of AI recruiting technology. The training program should explain how HR professionals can use technology in their day-to-day operations. In addition, the program should be evaluated and updated regularly. This ensures that HR professionals can use technology to streamline a restaurant’s talent recruitment.

Create key performance indicators (KPIs)

Leverage KPIs to monitor the success of AI recruiting technology. For example, a restaurant may want to use technology to interact with 90% of job applicants. The restaurant can establish this KPI and track its ability to meet or exceed this milestone. From there, the restaurant can monitor various KPIs and its ability to connect with talent. Additionally, the restaurant can change its KPIs and talent recruitment strategy and benchmarks over time as needed.

Collect and analyze comments

Collect employee and candidate feedback on recruiting talent. A restaurant may conduct surveys and questionnaires to solicit feedback. Meanwhile, these comments give a restaurant some insight into their ability to get the most out of their AI recruiting technology. For example, if candidates often indicate that they have difficulty submitting their application via their smartphone or tablet, a restaurant can adapt its talent recruitment strategy accordingly. And while a restaurant frequently collects and analyzes talent recruiting feedback, it can always find ways to improve its talent recruiting strategy.

Leverage AI recruiting technology for restaurants

AI recruiting technology can make all the difference for restaurants. By implementing this technology, restaurants can accelerate their talent recruitment efforts. They can even gain a competitive advantage in a tough job market.

Restaurants can immediately implement AI recruiting technology. In doing so, restaurants can take immediate steps to attract and retain top talent and set themselves apart from industry competitors.

A seasoned writer residing in the Northwestern United States, Jori Hamilton is a frequent contributor to Foodservice Technology News. She has over 8 years of experience in the restaurant and catering industry and has worked in several well-known establishments over the years. Jori covers a wide range of topics, but due to her past experience in the industry, she is particularly interested in topics related to restaurant productivity, facade and facade management, and restaurant technology. To find out more, follow her on Twitter and LinkedIn.

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